Privacy Policy

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Introduction and Who We Are

Welcome to Wing Snob ("we," "us," "our," or "the Company"). Wing Snob is a food service business operating in the United States, dedicated to delivering exceptional BBQ wings and related culinary offerings to our valued customers. We are committed to protecting the privacy and security of your personal information in accordance with applicable United States federal and state privacy laws.

This Privacy Policy applies to all visitors, customers, and users ("you" or "your") who interact with us through our website located at wingsnob-bbq.rest, through online ordering platforms, mobile applications, in-store interactions, loyalty programs, marketing communications, and any other services we provide (collectively, "Services").

As a business operating in the United States, we comply with applicable federal privacy laws, including the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, the Children's Online Privacy Protection Act (COPPA), and, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). We also adhere to state-specific consumer protection statutes applicable to food service businesses operating within various US jurisdictions.

If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in the Contact section at the end of this document.

2. Information We Collect

Wing Snob collects several categories of information to provide you with the best possible food service experience. Below we describe in detail the types of personal and non-personal information we may collect.

2.1 Personal Identification Information

When you interact with our Services — whether by creating an account, placing an order, signing up for our newsletter, participating in promotions, or contacting us — we may collect the following personal identification information:

• Full Name: First and last name used for order identification and account creation.
• Email Address: Used for order confirmations, account management, and marketing communications.
• Phone Number: Used for order updates, delivery coordination, and customer support.
• Mailing and Delivery Address: Physical address required for delivery services and billing purposes.
• Date of Birth: Collected where relevant for age verification purposes or promotional offers.
• Username and Password: Account credentials used to secure your online profile.

2.2 Payment and Financial Information

When you place an order through our website or in person, we collect payment-related information. This may include:

• Credit card or debit card numbers (processed securely through PCI-DSS compliant third-party payment processors).
• Billing address associated with your payment method.
• Transaction history and order amounts.

Please note that Wing Snob does not directly store full payment card numbers on our servers. All payment data is transmitted and stored by our certified payment processing partners in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

2.3 Order and Transaction Information

We collect detailed records of your transactions and orders with us, including:

• Items ordered, customizations, and special instructions.
• Order history and frequency.
• Delivery or pickup preferences.
• Promotional codes or loyalty rewards used.
• Feedback, ratings, and reviews you provide about our food and services.

2.4 Usage Data and Online Behavior

When you visit our website at wingsnob-bbq.rest, we automatically collect certain technical data about your visit and online behavior, including:

• IP Address: Internet Protocol address used to identify the general geographic location of your device.
• Browser Type and Version: Information about the browser software you use to access our website.
• Operating System: The operating system running on your device.
• Pages Visited: The specific pages and sections of our website you access.
• Time and Date of Visits: Timestamps of your interactions with our website.
• Referring URLs: The website or link that directed you to our website.
• Time Spent on Pages: Duration of your visits to specific pages.
• Clickstream Data: Records of the links and buttons you click while navigating our site.

2.5 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (desktop, laptop, mobile phone, tablet).
• Unique device identifiers (such as device ID or advertising ID).
• Mobile network information.
• Hardware model and screen resolution.
• Language and timezone settings.

2.6 Location Data

With your consent, we may collect your precise or approximate geographic location to facilitate delivery services, show you nearby promotions, or improve our location-based features. You may disable location sharing in your device settings at any time, though this may limit certain features of our Services.

2.7 Communications and Customer Support Data

When you contact us through email, phone, social media, or our website contact forms, we collect:

• The content of your messages and inquiries.
• Your contact details as provided in communications.
• Records of our responses and any resolution actions taken.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities on our website. For detailed information about our use of cookies, please see Section 8 of this Privacy Policy. You may also review our full Cookie Policy for comprehensive information about cookie types and management options.

2.9 Social Media and Third-Party Platform Data

If you interact with our social media pages or connect your social media accounts to our Services (for example, by using a social login feature), we may receive certain profile information from those platforms, subject to your privacy settings on those platforms. This may include your name, profile picture, email address, and friends list.

3. How We Use Your Information

Wing Snob uses the information we collect for a variety of legitimate business purposes. We process your personal information only where we have a lawful basis to do so, including your consent, contractual necessity, legal obligation, or our legitimate business interests.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery coordination and order tracking.
• Creating and managing your customer account.
• Processing payments and sending receipts and invoices.
• Administering loyalty programs, rewards, and promotions.
• Responding to your customer service inquiries and resolving complaints.
• Sending order confirmations, delivery updates, and important service notifications.

3.2 Improving and Personalizing Our Services

• Analyzing order patterns and customer preferences to enhance our menu offerings.
• Personalizing your experience on our website, including recommending menu items based on your order history.
• Conducting internal research, analytics, and quality assurance activities.
• Testing and improving the functionality, performance, and security of our website and applications.
• Understanding how customers interact with our website through analytics tools.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about Wing Snob products and services, where you have consented or where permitted by applicable law.
• Displaying targeted advertisements on our website and on third-party platforms based on your interests and online behavior.
• Notifying you about new menu items, seasonal offerings, events, and limited-time deals.
• Conducting surveys and soliciting feedback to improve our offerings.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, by contacting us at [email protected], or by adjusting your account notification preferences. Please note that even after opting out of marketing communications, you will continue to receive transactional or service-related messages.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Responding to lawful requests from law enforcement agencies and government authorities.

3.5 Business Operations

• Managing our internal business operations, including inventory management and staffing.
• Conducting business planning, financial reporting, and strategic analysis.
• Evaluating or executing business mergers, acquisitions, or asset sales.

4. Sharing Your Information with Third Parties

Wing Snob values your privacy and does not sell your personal information to third parties for their own marketing purposes. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering our Services. These providers access your information only as necessary to perform their functions and are contractually obligated to maintain appropriate data security and confidentiality. Our service providers include:

• Payment Processors: Companies that securely process your payment transactions.
• Delivery Partners: Third-party delivery services that fulfill your food orders.
• Email Marketing Platforms: Services used to send promotional and transactional emails.
• Analytics Providers: Companies such as Google Analytics that help us understand website usage patterns.
• Cloud Hosting Providers: Companies that provide servers, databases, and infrastructure for our website and applications.
• Customer Support Tools: Platforms that assist us in managing customer inquiries and support tickets.
• Online Ordering Platforms: Third-party food ordering and point-of-sale systems.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Wing Snob, our customers, or others.
• Prevent, detect, or investigate fraud, security breaches, or other potentially illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of Wing Snob's assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership and the resulting changes to your personal data's handling.

4.4 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing, such as when you participate in joint promotions or integrated services with our partners.

4.5 Aggregated and De-Identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This data does not constitute personal information under applicable privacy laws.

5. Data Security

Wing Snob takes the security of your personal information seriously and implements a comprehensive set of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Implement

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors.
• Regular Security Audits: We conduct periodic reviews of our security practices, systems, and infrastructure.
• Employee Training: Our staff receives regular training on data protection and privacy best practices.
• Password Protection: Customer accounts are protected with password authentication and we encourage the use of strong, unique passwords.
• Firewalls and Intrusion Detection: We deploy network security measures to detect and prevent unauthorized access attempts.

5.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is reasonably likely to result in harm to affected individuals, we will notify you in accordance with applicable federal and state data breach notification laws, including state-specific notification requirements.

6. Your Rights and Choices

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. Wing Snob respects and honors these rights to the fullest extent required by applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

6.2 General Privacy Rights for All US Residents

Regardless of your state of residence, Wing Snob provides the following rights and choices to all of our customers:

• Access Your Information: You may request a copy of the personal information we hold about you.
• Correct Your Information: You may update or correct inaccurate information through your account settings or by contacting us directly.
• Delete Your Account: You may request deletion of your account and associated personal information, subject to legal retention requirements.
• Opt Out of Marketing: You may opt out of receiving marketing communications at any time.
• Manage Cookie Preferences: You may control non-essential cookies through your browser settings or our cookie consent tool.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit your request by:

• Email: [email protected]
• Website: wingsnob-bbq.rest

We will acknowledge your request within 10 business days and respond substantively within 45 days of receipt. If we need additional time to respond, we will notify you of the extension and provide a reason. We may require verification of your identity before processing certain requests to protect your information and prevent unauthorized access.

7. Data Retention

Wing Snob retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our retention practices are as follows:

After the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures. If you request deletion of your data, we will delete it within the timeframe specified in our response to your request, unless legal obligations require us to retain certain records.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and deliver relevant content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality and secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings (such as language preferences and location).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or alert you when a cookie is being placed. Please note that disabling certain cookies may affect the functionality and performance of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at wingsnob-bbq.rest.

9. Children's Privacy

Our website, online ordering services, and marketing programs are directed at adults aged 18 and over. We do not knowingly solicit or collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the child's information from our records.

For customers between the ages of 13 and 17, we encourage parents and guardians to supervise their children's online activities and to be aware of the information they share with online food service platforms. We recommend that minors only use our Services under parental supervision.

10. International Data Transfers

Wing Snob is a United States-based company, and your personal information is primarily collected, stored, and processed within the United States. The United States may not have data protection laws that are equivalent to those in other countries, including the European Union.

If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States and potentially in other countries where our service providers operate. By using our Services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

When we transfer data internationally to third-party service providers, we take steps to ensure appropriate safeguards are in place, including contractual data protection clauses where applicable, to protect your personal information in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, online ordering systems, and other external services that are not operated by Wing Snob. These links are provided for your convenience and information. We have no control over the content, privacy practices, or policies of these third-party sites and are not responsible for their actions.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site. This Privacy Policy applies exclusively to information collected by Wing Snob through our own Services and does not extend to third-party websites, applications, or services.

Common third-party integrations on our website may include, but are not limited to:

• Google Analytics and Google Maps for analytics and location services.
• Social media platforms (Facebook, Instagram, Twitter/X) for social sharing and advertising.
• Third-party payment processors for secure checkout.
• Food delivery aggregator platforms.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. As there is currently no uniform standard for how companies should respond to DNT signals, our website does not currently respond to DNT signals from web browsers. However, you can manage your tracking preferences through our cookie consent tool and by adjusting your browser settings as described in Section 8 of this Privacy Policy.

13. How to File a Privacy Complaint

If you have concerns about how Wing Snob handles your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate authorities.

13.1 Contacting Us First

We ask that you first attempt to resolve your privacy concern directly with us by contacting our privacy team at [email protected]. We are committed to investigating and addressing all legitimate privacy concerns promptly and thoroughly.

13.2 Federal Trade Commission (FTC)

If you believe Wing Snob has engaged in unfair or deceptive practices in violation of the FTC Act, you may file a complaint with the Federal Trade Commission:

• Online: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Online: cppa.ca.gov
• Email: [email protected]

13.4 State Attorney General Offices

Residents of other states may also file privacy-related complaints with their respective state Attorney General's office. Most state AG offices maintain consumer protection divisions that handle privacy complaints against businesses operating within their jurisdiction.

14. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will take reasonable steps to notify you, which may include:

• Posting a prominent notice on our website at wingsnob-bbq.rest.
• Sending an email notification to the address associated with your account.
• Updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of our Services and contact us to request deletion of your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Wing Snob's data practices, please do not hesitate to contact our privacy team using any of the following methods:

We are committed to working with you to resolve any privacy concerns in a timely, fair, and transparent manner. Our privacy team will acknowledge receipt of your inquiry within 5 business days and provide a substantive response within 30 to 45 days, depending on the complexity of your request.

This Privacy Policy was last updated on June 9, 2026 and is effective as of that date.